Refund policy
A 14-day money-back guarantee on the first purchase of a ZoPanel license: what qualifies, how to ask through a support ticket, and chargebacks.
Draft — to be reviewed by legal counsel before publication.
We want you to buy ZoPanel because it works for you. The Free plan lets you try every hosting feature on a real server before you pay, and if a paid license still turns out not to be right, you can have your money back.
14-day money-back guarantee
If you are not satisfied with your first purchase of a ZoPanel license, ask for a refund within 14 days of the payment date. No reason is required.
- The guarantee applies to the first purchase of each plan by a customer, yearly or lifetime.
- Renewals of a yearly license, and further licenses bought after the first one, are not covered, unless the law where you live gives you a right to a refund or we agree otherwise.
- Licenses bought under a separate partner or volume agreement follow that agreement.
How to ask for a refund
- Sign in to your customer account and open a ticket on the support page with the category Billing.
- Include the license key or the order reference from your receipt e-mail.
- We confirm the refund in the ticket, usually within one business day.
The refund is paid to the original payment method (card, Apple Pay or Google Pay through OnePay, or PayPal). When it appears on your statement depends on your bank or PayPal, usually within a few business days and sometimes longer for card refunds.
What happens to the license
When the refund is issued, the license is revoked. The panel returns to the Free plan's limits: your websites keep running and nothing is deleted, but you cannot create more than the Free plan allows (10 websites and 10 databases on the server), and paid-only features such as reseller accounts, the provisioning API and remote S3 backups stop working.
Chargebacks
Please contact us before disputing a payment with your bank or PayPal: a refund through a ticket is faster for you and for us. If a chargeback or payment dispute is opened, the license bought with that payment is suspended while the dispute is open. If the dispute is decided in your favour, the license stays revoked. Chargebacks filed for valid purchases that were used may lead us to refuse future orders.
Mistakes and duplicate payments
If you were charged twice for the same order, bought the wrong plan, or a technical problem on our side stopped the license from working, contact us through a support ticket at any time. We will correct it, outside the 14-day period too.
Your legal rights
This policy does not limit any rights you have under the consumer law that applies to you.
Contact
Questions about refunds: open a ticket on the support page.